@font-face {
  font-family: 'QifuSans';
  src: url('QiFu-Sans-Std-Regular.otf');
  font-style: normal;
}
@font-face {
  font-family: 'QifuSansMedium';
  src: url('QiFu-Sans-Std-Medium.otf');
  font-style: normal;
}
@font-face {
  font-family: 'QifuSansBold';
  src: url('https://cdn-daikuan.xjietiao.com/dir_mkteditor/mgm/common/assets/QiFu-Sans-Std-Bold.otf');
  font-style: normal;
}
@font-face {
  font-family: 'MiSansBold';
  src: url('https://cdn-daikuan.xjietiao.com/dir_mkteditor/mgm/common/assets/MiSans-Bold.ttf');
  font-style: normal;
}
.num-360 {
  font-family: 'QifuSansMedium';
}
.num-360-normal {
  font-family: 'QifuSans';
}
.num-360-bold {
  font-family: 'QifuSansBold';
}
.mi-sans-bold {
  font-family: 'MiSansBold';
}
.complaint-page {
  background: #fff;
  color: #121736;
}
.complaint-header {
  position: absolute;
  top: 0;
  left: 0;
  z-index: 10;
  width: 100%;
  height: 80px;
  background: transparent;
}
.complaint-header .top {
  width: 1200px;
  margin: 0 auto;
}
.complaint-header .logo {
  float: left;
  padding-top: 22px;
}
.complaint-header .logo img {
  height: 36px;
}
.complaint-header .tel {
  float: right;
  color: #fff;
  padding-top: 30px;
}
.complaint-header .tel .img {
  display: inline-block;
  width: 16px;
  height: 16px;
  padding-right: 2px;
  background: url(../img/icon-bg.png) no-repeat 0 0;
  vertical-align: -1px;
}
.complaint-header .tel .txt1 {
  display: inline-block;
  font-size: 14px;
}
.complaint-header .tel .txt1 span {
  vertical-align: 2px;
}
.complaint-header .tel .txt1 b {
  padding: 0 7px 0 5px;
  font-size: 18px;
}
.complaint-header .tel .txt2 {
  display: inline-block;
  color: rgba(255, 255, 255, 0.6);
  font-size: 12px;
  line-height: 17px;
  vertical-align: 2px;
}
.complaint-wrap {
  min-width: 1200px;
  overflow: hidden;
}
.complaint-wrap .container {
  width: 1200px;
  margin: 0 auto;
}
.complaint-hero {
  height: 560px;
  background: url(../img/complaint/hero-bg.png) center top no-repeat;
  background-size: cover;
}
.complaint-hero .container {
  width: 1308px;
  position: relative;
  height: 560px;
  padding-top: 94px;
  box-sizing: border-box;
}
.complaint-hero .complaint-hero__content {
  display: flex;
  align-items: center;
  justify-content: space-between;
  width: 100%;
}
.complaint-hero .complaint-hero__main {
  flex: 1;
  padding-top: 78px;
}
.complaint-hero h1 {
  color: #FAFBFC;
  font-size: 56px;
  line-height: 79px;
  font-weight: 600;
  letter-spacing: 0;
}
.complaint-hero .hero-desc {
  width: 572px;
  margin-top: 12px;
  color: rgba(255, 255, 255, 0.82);
  font-size: 16px;
  line-height: 30px;
}
.hero-tags {
  display: flex;
  gap: 16px;
  margin-bottom: 24px;
}
.hero-tag {
  display: inline-flex;
  align-items: center;
  height: 40px;
  padding: 10px 16px;
  border: 1px solid rgba(255, 255, 255, 0.18);
  border-radius: 20px;
  background: rgba(255, 255, 255, 0.1);
  color: #EAF7F0;
  font-size: 12px;
  line-height: 20px;
  box-sizing: border-box;
}
.hero-tag img {
  width: 18px;
  margin-right: 8px;
}
.hero-actions {
  display: flex;
  gap: 16px;
  margin-top: 44px;
}
.hero-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 148px;
  height: 54px;
  padding: 16px 28px;
  border-radius: 27px;
  font-size: 15px;
  font-weight: 600;
  color: #fff;
  text-shadow: 0 8px 24px rgba(0, 200, 120, 0.35);
  box-sizing: border-box;
}
.hero-btn.primary {
  background: #00C878;
  box-shadow: 0 8px 24px 0 rgba(0, 200, 120, 0.35);
}
.hero-btn.ghost {
  border: 1px solid rgba(255, 255, 255, 0.3);
  background: rgba(255, 255, 255, 0.08);
  color: rgba(255, 255, 255, 0.85);
}
.hero-btn img {
  width: 16px;
  height: 16px;
  margin-left: 8px;
}
.complaint-page a:focus-visible {
  outline: 2px solid #00C878;
  outline-offset: 4px;
}
.hero-card {
  width: 557px;
  height: auto;
}
.section-title {
  display: flex;
  align-items: center;
  justify-content: center;
  color: #121736;
  font-size: 44px;
  line-height: 62px;
  font-weight: 600;
  letter-spacing: 0;
}
.section-title::before,
.section-title::after {
  content: '';
  width: 10px;
  height: 10px;
  margin: 0 20px;
  background: #00c878;
}
.complaint-channels {
  padding: 75px 0 128px;
  background: #F7F8FB;
}
.channel-list {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 24px;
  margin-top: 71px;
}
.channel-card {
  width: 384px;
  height: 250px;
  padding: 32px 28px;
  border: 1px solid #E6EBF1;
  border-radius: 16px;
  background: #fff;
  box-sizing: border-box;
}
.channel-card img {
  width: 56px;
  height: 56px;
}
.channel-card h3 {
  margin: 16px 0 12px;
  color: #1F2933;
  font-size: 20px;
  line-height: 28px;
}
.channel-card p {
  color: #1F2933;
  font-size: 16px;
  line-height: 24px;
  font-weight: 500;
}
.channel-card strong {
  color: #123B6D;
  font-weight: 600;
}
.channel-card .pill {
  display: inline-flex;
  align-items: center;
  height: 30px;
  margin-top: 12px;
  padding: 0 12px;
  border-radius: 15px;
  font-size: 12px;
  line-height: 30px;
  border: 1px solid #E6EBF1;
  background: #F6F8FB;
  color: #98a2b3;
}
.complaint-process {
  position: relative;
  padding: 75px 0 80px;
  background: #fff;
}
.complaint-process::before,
.complaint-process::after {
  content: '';
  position: absolute;
  top: 0;
  width: 520px;
  height: 520px;
  border-radius: 50%;
  pointer-events: none;
}
.complaint-process::before {
  left: -120px;
  background: #E6F6F0;
  opacity: 0.26;
  filter: blur(100px);
}
.complaint-process::after {
  right: -120px;
  background: #EBEFF5;
  opacity: 0.26;
  filter: blur(100px);
}
.process-line {
  position: relative;
  display: grid;
  grid-template-columns: repeat(6, 1fr);
  width: 1090px;
  margin: 95px auto 0;
}
.process-line::before {
  content: '';
  position: absolute;
  top: 24px;
  left: 78px;
  right: 78px;
  height: 3px;
  background: linear-gradient(90deg, #E6F8F0 0%, #00C878 15%, #00C878 85%, #E6F8F0 100%);
  border-radius: 3px;
}
.process-item {
  position: relative;
  width: 156px;
  z-index: 1;
  text-align: center;
}
.process-item::before {
  content: '';
  position: absolute;
  width: 13px;
  height: 13px;
  background: url(../img/complaint/process-arrow-right.png);
  background-size: 100% 100%;
  top: 19px;
  right: -18px;
}
.process-item:last-child::before {
  display: none;
}
.process-item h3 {
  margin: 0 0 8px;
  color: #1F2933;
  font-size: 16px;
  line-height: 26px;
  font-weight: 600;
}
.process-item p {
  width: 156px;
  margin: 0 auto;
  color: #5B6673;
  font-size: 13px;
  line-height: 21px;
}
.process-num {
  width: 48px;
  height: 48px;
  margin: 0 auto 26px;
  border-radius: 50%;
  background: linear-gradient(135deg, #00C878 0%, #00A966 100%);
  box-shadow: 0 6px 16px 0 rgba(0, 200, 120, 0.35);
  border: 2px solid #FFFFFF;
  color: #fff;
  font-size: 18px;
  line-height: 48px;
  font-weight: 600;
}
.process-flow {
  position: relative;
  width: 194px;
  height: 48px;
  margin: 6px auto 0;
  border: 2px dashed #FFAD71;
  border-top: none;
  border-radius: 0 0 12px 12px;
}
.process-flow::before {
  content: '';
  position: absolute;
  width: 245px;
  height: 29px;
  background: linear-gradient(180deg, #FFFFFF 0%, #FFFFFF 40%, rgba(255, 255, 255, 0) 100%);
  top: 0;
  left: -25px;
}
.process-flow img {
  position: absolute;
  width: 12px;
  height: 12px;
  bottom: -7px;
  left: 50%;
  margin-left: -6px;
}
.review-tip {
  display: flex;
  align-items: center;
  width: 354px;
  height: 60px;
  margin: 16px auto 0;
  padding: 0 12px;
  border: 1px dashed #FF8A34;
  border-radius: 30px;
  background: #FFF1E6;
  box-sizing: border-box;
  color: #ff7a1a;
}
.review-tip img {
  width: 32px;
  height: 32px;
  margin-right: 12px;
}
.review-tip h4 {
  margin: 0 0 1px;
  font-size: 14px;
  line-height: 18px;
  font-weight: 600;
  color: #C45A12;
}
.review-tip p {
  margin: 0;
  color: #5B6673;
  font-size: 12px;
  line-height: 20px;
  letter-spacing: -0.5px;
}